Customer Insights
Customer Insights
Customer Insights
Customer Feedback & Sentiment Intelligence
Customer Feedback & Sentiment Intelligence
Transform reviews, surveys, and support tickets into actionable insights with AI that automatically classifies sentiment, urgency, and themes. Braigent learns how you interpret tone and feedback, so it can highlight what matters most to your teams and customers.
Understand Customers at Scale
Analyze thousands of reviews
Understand Customers at Scale
Analyze thousands of reviews
Understand Customers at Scale
Analyze thousands of reviews
Prioritize What Matters
Identify urgent or high-impact feedback
Prioritize What Matters
Identify urgent or high-impact feedback
Prioritize What Matters
Identify urgent or high-impact feedback
Refine Products and Experience
Spot recurring concerns to iterate
Refine Products and Experience
Spot recurring concerns to iterate
Refine Products and Experience
Spot recurring concerns to iterate
Process
Process
Process
From Voice to Insight
From Voice to Insight
How Braigent Works
How Braigent Works
Teach Braigent Sentiment and Themes
Teach Braigent Sentiment and Themes
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Share samples with positive, negative, and neutral tone
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Tag themes (e.g., design, performance, service quality)
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Upload your sample set securely to Braigent
Train and Validate for Clarity and Context
Train and Validate for Clarity and Context
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Run test reviews with human checks for accuracy
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Refine keywords and thresholds for tone detection
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Approve only when results match your interpretation
Automate Feedback Analysis Across Channels
Automate Feedback Analysis Across Channels
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Process reviews and tickets from all sources
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Braigent flags trends and outliers automatically
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Reduce manual sorting and triage work
Report and Act with Confidence
Report and Act with Confidence
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Generate dashboards summarizing themes and sentiment
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Share insights across teams for faster decision-making
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Keep auditable records of classification logic
WHY BRAIGENT
WHY BRAIGENT
WHY BRAIGENT
Actionable Sentiment Analysis Made Simple
Actionable Sentiment Analysis Made Simple
Custom Sentiment Models
Teach Braigent how you interpret tone, context, and sentiment so it mirrors your style naturally and accurately
Custom Sentiment Models
Teach Braigent how you interpret tone, context, and sentiment so it mirrors your style naturally and accurately
Custom Sentiment Models
Teach Braigent how you interpret tone, context, and sentiment so it mirrors your style naturally and accurately
Explainable Detection
See exactly why feedback was classified as positive, negative, neutral, or urgent with audit trails
Explainable Detection
See exactly why feedback was classified as positive, negative, neutral, or urgent with audit trails
Explainable Detection
See exactly why feedback was classified as positive, negative, neutral, or urgent with audit trails
Cross-Channel Integration
Analyze feedback inputs from multiple sources, like support tickets, app reviews, and social mentions in one place
Cross-Channel Integration
Analyze feedback inputs from multiple sources, like support tickets, app reviews, and social mentions in one place
Cross-Channel Integration
Analyze feedback inputs from multiple sources, like support tickets, app reviews, and social mentions in one place
OTHER USE CASES
OTHER USE CASES
OTHER USE CASES
